Privacy policy
How A1 Majestic Tree Care Ltd collects and uses your details when you send an enquiry through this website.
Who we are
A1 Majestic Tree Care Ltd ("A1 Majestic Tree Care", "we") is the data controller for the personal information you give us through this website. Company number 16227457, registered in England and Wales. Registered office: Unit 1 Concord Business Centre, Concord Rd, London W3 0TJ. Email info@a1majestic.co.uk.
What we collect
When you send an enquiry we collect your name, phone number, postcode, email address if you give it, the service you need and anything you write in the message box.
The form also records the page you sent it from, the page you first landed on, the website that referred you, and any advertising click identifiers and campaign tags in the link you followed, plus a unique reference for the submission. We use these to see which adverts and pages bring enquiries.
How we use it
We use your details to answer your enquiry, arrange and carry out your estimate and any work you book, and keep a record of the job. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running and improving the business.
Who we share it with
Enquiries are received through our website host, Netlify, and passed to our customer management system, Hammerdown Pro, run by our marketing agency, Hammerdown Media, which processes them on our behalf. If you have not rejected cookies, Google Ads receives a hashed (scrambled) copy of your email, phone number, name and postcode to measure which adverts lead to enquiries; Google cannot read the original details from it. We do not sell your details or share them for anyone else's marketing.
Cookies
This website sets first-party cookies to remember how you arrived on the site, so an enquiry can be matched to the page or advert that brought it. When you arrive from one of our Google adverts, Google Ads sets cookies (such as _gcl_au) so we can see which adverts lead to enquiries and calls. A cookie bar lets you accept or reject them; rejecting is remembered on this device in a1m_consent for up to 13 months, and you can change your choice on this page at any time.
How long we keep it
We keep enquiry records for up to two years, and records of work carried out for six years for tax and insurance purposes.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Email us at the address above. You can also complain to the Information Commissioner's Office at ico.org.uk.